CHANGE OF MIND
If you wish to return an item because you have changed your mind about your purchase, Mighty Utan will offer you an exchange or credit note provided that:
- You send back the item within 7 days of purchase and produce your Mighty Utan invoice at the time you return the item
- The item is in resalable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unworn, unopened, unused and in its original condition;
If these requirements are not satisfied Mighty Utan reserves the right not to offer an exchange, refund or credit note for change of mind returns.
If we have shipped the wrong goods for an online order simply contact us, return the goods and we will exchange it for the correct item. You can do this by following our claims process by clicking here.
If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Mighty Utan will accept product returns and provide you with an exchange, credit note, refund or repair where:
- The product is not of acceptable quality in accordance with the Consumer Guarantees Act
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You produce your original Toyworld receipt at the time you return the item
For online orders with faulty items simply follow our claims process by clicking here, send the item back and we will provide a exchange or full refund. We will refund to your original method of payment.
It takes up to 14 working days for any refunds or web returns to be processed.